The digital divide

Millions of people in the UK don’t have the basic digital skills they need to thrive in today’s world. How much are they missing out on?

Digital inclusion is a social issue.

A lack of digital skills and access can have a huge negative impact on a person’s life, leading to poorer health outcomes and a lower life expectancy, increased loneliness and social isolation, less access to jobs and education.

It can mean paying more for essentials, financial exclusion, an increased risk of experiencing poverty. People who are digitally excluded also lack a voice and visibility in the modern world, as government services and democracy increasingly move online.

What’s more, it’s those already at a disadvantage – through age, education, income, disability, or unemployment – who are most likely to be missing out, further widening the social inequality gap.

What's the impact of the digital divide?

3.7 billion people are digitally excluded worldwide (ITU, 2020)

> 13 million people in the UK in lack the digital skills they need for work (Lloyds CDI 2020)

6.9 million people in the UK will remain digitally excluded if nothing is done to help them (Cebr, 2018)


Digital Nation 2020

The 2020 update of our Digital Nation infographic gathers together the facts and stats about digital exclusion in the UK. It uses a new analysis of the latest Ofcom data by Prof. Simeon Yates alongside key sources such as Lloyds Bank UK Consumer Digital Index 2020, external research and our own data insights.

"I do get a little bit down sometimes because of my illness. But just being able to talk to my family has helped a great deal."