Accessing online services
In the UK, there are 11.7 million people who are without the digital skills needed for everyday life. Of these, 9 million are unable to use the internet and their devices by themselves. They are more likely to face social and economic exclusion, including unemployment, poverty, low literacy and disability.
An additional 2.7 million are able to access the internet but lack the ability to use it to its full advantage. Many of the groups who are more likely to interact with public services, are also more likely to be without the digital skills needed for everyday life.
Socially excluded groups tend to be the heaviest users of many government services, yet they are also less likely to be able to use online channels; 40% of benefit claimants have ‘very low digital engagement’ (as measured by the Lloyds Bank UK Consumer Digital Index).
Related new insights
Piloting Digital Support with HM Courts and Tribunals Service
Director of Digital Social Inclusion, Adam Micklethwaite, reflects on Good Thing Foundation's project working with HMCTS to increase digital inclusion in courts and tribunals services.
HMCTS Digital Support Service: Implementation Review
Good Things Foundation has been commissioned to co-design and pilot face-to-face digital support in HMCTS' £1bn reform programme, redesigning the way courts and tribunals services are provided.
Clearing the path: Online Centres help people connect with government
As 2019 marks our HMRC project's fifth year of supporting people in communities to use HMRC services, Digital Social Inclusion Manager Natalie Thorpe looks at the impact the project has had.