HMRC Advice and Support

Funded by HMRC, our network community partners are upskilling learners to independently use HMRC's digital services while offering support in understanding and completing interactions.

North Manchester Communities Partnerships is just one of the centres participating in this project.

From April 2021 to March 2024 Good Things Foundation is delivering the Advice and Support programme through the Online Centres Network funded by Her Majesty’s Revenue and Customs (HMRC). The 3 year programme will support individuals who need extra help in understanding and complying with their tax obligations and claiming their entitlements, including those who are digitally excluded.

This new programme will build on 6 years of experience and knowledge in supporting customers with HMRC services. Overall, since April 2015, we have supported 47,910 individuals with advice and guidance, and between 2021-24 this project will aim to reach a further 18,750 people.

Partnership highlights

12/04/2022 · Our stories

Centre support helps mother of four start again

The Wai Yin Centre in Manchester has helped a family to begin a new life, through the HMRC Support and Advice programme and wider support.


18/01/2022 · Our thoughts

Supporting HMRC customers in a time of need

The events of the last 2 years have pushed digital exclusion firmly into the spotlight. With 2.6 million people in the UK still offline, and almost 15 million with very low digital engagement, there is still a big job to do. Through this period, people have relied on digital technology to access essential services, including those provided by the Government.


02/08/2021 · Our stories

Family Fund’s story

Family Fund is the UK’s largest charity, providing grants for families raising disabled or seriously ill children and young people. It took part in Good Things Foundation's HMRC Advice and Support programme.


01/05/2019 · Our thoughts

Clearing the path: Online Centres help people connect with government

As 2019 marks our HMRC project's fifth year of supporting people in communities to use HMRC services, Digital Social Inclusion Manager Natalie Thorpe looks at the impact the project has had.


13/06/2018 · Financial inclusion | Jobs

Accessing HMRC services: the role of the community sector

Online Centres help people to interact more confidently with HMRC benefits and tax services. They use their holistic support model to identify and respond to a range of user needs. This report characterises these needs and the impact of Centres’ responses to them.


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