Data poverty and devices
8 million households having problems affording communications services (Ofcom, 2023).
1 in 6 broadband customers – people who are already online – struggled to pay their bill between March 2020 and January 2021 (Citizens Advice, 2021).
61% of adults agree that internet access should be recognised as an essential utility (Ipsos Mori for Good Things Foundation, 2020).
They’re cut off from loved ones. They’re locked out of vital services like online food shopping and banking. Many can’t get access to vital government information meaning physical safety is a concern too.
We can’t assume people with the internet and an old device know how to use them. Even when people have access to these things, they may not have the skills to enable them to access vital services and support. For example, downloading an app to have a GP consultation or to speak to their loved ones.
Our ambition is to get 100,000 of the most vulnerable people online.
We urgently need companies to donate emergency funding to purchase devices like smartphones and tablets, or connectivity through SIM cards and dongles.Find out how you can support
How are we affecting change?
Find out more about how we are supporting communities and our network.
Related news and insights
World’s first ever National Databank reaches 1000 UK locations
The National Databank, created with Virgin Media O2 and supported by Vodafone and Three, is now active in 1000 locations across the UK.
Nominet and Good Things Foundation partner to tackle the UK’s digital exclusion problem at the grassroots
Nominet is donating £4.5m over three years to Good Things Foundation to help fix the digital divide.
“Since accessing the Databank… it’s been a like a weight’s been lifted”
Data and devices helped ease Elhum*’s experiences of juggling bills and managing family life.