Data poverty and devices
There are 1.9 million households in the UK without internet access.
4.7 million UK homes have struggled to afford their telecoms bills this year – almost 1 in 5 households (19%), with many households cutting back on spending on food and clothes just to stay connected (Ofcom, 2020)
1 in 6 broadband customers – people who are already online – struggled to pay their bill between March 2020 and January 2021 (Citizens Advice, 2021).
They’re cut off from loved ones. They’re locked out of vital services like online food shopping and banking. Many can’t get access to vital government information meaning physical safety is a concern too.
We can’t assume people with the internet and an old device know how to use them. Even when people have access to these things, they may not have the skills to enable them to access vital services and support. For example, downloading an app to have a GP consultation or to speak to their loved ones.
Our ambition is to get 100,000 of the most vulnerable people online.
We urgently need companies to donate emergency funding to purchase devices like smartphones and tablets, or connectivity through SIM cards and dongles.Find out how you can support
Related news and insights
What DevicesDotNow has taught us during Covid-19
An insight into how receiving a device has equipped members of our communities to protect and care for themselves during Covid-19.
COVID-19 Response Report
This report tells the story of what has happened to people and community partners across our UK network as a result of COVID-19.
DevicesDotNow impact reports
During the DevicesDotNow campaign, we released three impact reports in May, June and July 2020, charting the progress of the campaign.