The impact of Covid-19

Covid-19 changed nothing and it changed everything. Millions of people are as excluded now as they were before and during the lockdown period, lacking the skills and affordable access they need to be part of our society. But Covid-19 changed everything because suddenly everyone else was aware that they could not live without the internet.

1 in 6 broadband customers – people who are already online – struggled to pay their bill during the Covid lockdowns (Citizens Advice, 2021).
Since the first Covid-19 lockdown started, 8% of parents from low-income households went into debt (or overdraft) to pay for internet access, compared to 2% from higher-income households. (Parentzone, 2021).

For people who are able to use technology, shifting everyday life online has been strange and unexpected, but not exactly a leap in the dark. For those millions who can’t, the lockdown has meant being literally cut off from the world and essential services – leading to loneliness and social isolation.

The huge restrictions on everyday life due to Covid-19 forced many of our community partners to shut their doors almost overnight. They found themselves unable to offer digital skills training using a blend of face-to-face support and online learning – an approach that has improved the lives of more than three million people since 2010.

How are we affecting change?

Find out more about how we are supporting communities and our network.

Everyone Connected

In this new socially distanced world Good Things Foundation is coordinating action through a new initiative called Everyone Connected (formerly DevicesDotNow), targeting digitally excluded households without access to the internet.


Digital Lifeline

Digital Lifeline was an emergency response project getting devices, data and digital skills support to digitally excluded people with learning disabilities in England. It was funded by the Department for Digital, Culture, Media & Sport (DCMS) and delivered by Good Things Foundation with 150 partners across England.


Related news and insights

  • 3.9 million in North face ‘locked down, locked out’ digital double whammy

    12/10/2020 · News

    3.9 million in North face ‘locked down, locked out’ digital double whammy

    With new COVID-19 restrictions expected, digitally excluded people in the Midlands, North East, North West, Yorkshire and the Humber will be hardest hit, says charity.

  • COVID-19 Response Report

    09/07/2020 · Accessibility and wider inequalities | Data poverty and devices

    COVID-19 Response Report

    This report tells the story of what has happened to people and community partners across our UK network as a result of COVID-19.

  • Staying Resilient: Being Woman

    11/06/2020 · Our stories

    Staying Resilient: Being Woman

    Fareeha from Being Woman discusses how their Response and Resilience Fund grant has aided Being Woman to respond to the changing needs of the people it supports as a result of Covid-19.