COVID-19 Response Report

This report tells the story of what has happened to people and community partners across our UK network as a result of COVID-19.

Key findings

Network partners have provided essential support to those facing the greatest risk. At least:

29% have delivered food and medicines to people self-isolating

64% have made emotional support calls to members of their community

72% have delivered support to help people get online

Coronavirus (COVID-19) has changed the world. Digital has instantly become a universal need, and those without it are also those who have been hardest hit.

Lockdown has exposed the cost of digital exclusion more clearly than ever before, and this cost is set to continue as the UK economy faces its biggest ever challenge. Digital inclusion was already important: now it is fundamental.

This report tells the story of what has happened to people and community partners across our UK network as a result of COVID-19 and since the start of lockdown in the UK on 23 March 2020, and is based on data collected from a range of internal and external sources up until 16 June.

It sets out how Good Things Foundation in the UK, our network and our funding partners have collaborated to provide an effective emergency response: putting those in need first and maintaining access to digital social inclusion during a period of unprecedented change.

"In the face of huge changes to normal life, it’s been the great strength of the partnership approach underpinning our ambition - a 100% digitally included nation - that allowed us to respond decisively."

Helen Milner.

CEO, Good Things Foundation.