Money Advice Service financial inclusion project

The Money Advice Service (MAS) Financial Inclusion Project undertook a research project in 2021 to support 720 individuals to improve their financial capability.

Good Things Foundation worked in partnership with Toynbee Hall and the University of Sheffield on this project, which aimed to test the following questions: Can the ability to transact online can reduce the poverty premium? Are individuals receiving financial capability support better able to transact online if they are also supported to undertake a live transaction online?

This was tested by comparing the outcomes of two different financial capability interventions, which over the course of the project were delivered to 720 participants, by 18 Online Centres. The project targeted the ‘struggling’ segment of the working-age population identified by the Money Advice Service in its analysis for the UK Financial Capability Strategy.

Project partner and financial capability experts Toynbee Hall designed the learning materials for the interventions, whilst project partner University of Sheffield research expertise and statistical analysis support.