Changing behaviour around online transactions

This project is the first to create robust evidence of how digital skills can improve financial capability.

45.2% of participants in the control group went on to transact online

84.5% of participants in the test group went on to transact

Digital and financial capability are becoming increasingly connected, a relationship commonly recognised by organisations and people who support others to make the most of their money. Organisations often including digital skills training in their financial capability delivery, or introducing participants to digital tools. Rarely though are participants encouraged to undertake live transactions.

As a result, digital transactive skills are often taught, but then don’t stick with learners in the long-term due to a lack of real-life practice. This means that financial capability interventions rarely lead to people feeling empowered and capable to manage their money independently online.

This project, funded by the Money Advice Service, in partnership with Toynbee Hall and the University of Sheffield, is the first to create a strong case for how digital skills can improve financial independence online.