Insights

We act based on what we know and we always learn from what we do. We also think that sharing and collaborating is the best way to move things forward. Take a look at our research and insights and get in touch if you want to talk to us about what we do.

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  • HMCTS Digital Support: Phase 4 Addendum Report

    01/09/2021

    HMCTS Digital Support: Phase 4 Addendum Report

    This Addendum Report provides an update on delivery during Phase 4 (October 2020 — July 2021) of the Digital Support service pilot, and outlines what has been learned about delivering the Digital Support service remotely. This report also summarises how the learnings from across the pilot can be used to inform future Digital Support services.

  • Digital exclusion and health inequalities

    26/08/2021 · Accessibility and wider inequalities | Health and wellbeing

    Digital exclusion and health inequalities

    Supported by the Health Foundation, this briefing paper provides an overview of digital exclusion and its relationship to health, social and economic aspects of people’s lives.

  • Everyone Connected – National Lottery Community Fund report

    15/06/2021 · Data poverty and devices

    Everyone Connected – National Lottery Community Fund report

    A report on the impact and findings of the Everyone Connected programme from July 2020 to January 2021, funded by the National Lottery Community Fund.

  • Everyone Connected

    15/06/2021 · Data poverty and devices

    Everyone Connected

    A report of the key findings from the Everyone Connected project, which gets devices, data and skills to digitally excluded households.

  • Creating a universally accessible web presence

    20/05/2021 · Accessibility and wider inequalities

    Creating a universally accessible web presence

    If our core mission centres around being an inclusive organisation, then as a minimum we should be making our online presence as accessible as we possibly can.

  • Budget 2021: A missed opportunity

    04/03/2021 · Accessibility and wider inequalities

    Budget 2021: A missed opportunity

    Helen Milner blogs about how the 2021 budget was a missed opportunity for the millions of digitally excluded people in the UK.

  • Our reflections on 2020

    02/02/2021 · Data poverty and devices | Digital inclusion in communities

    Our reflections on 2020

    Our Director of Digital Social Inclusion, Adam Micklethwaite, reflects on what we've learned this year as an organisation.

  • Powering up the recovery with Digital Inclusion

    01/01/2021 · Digital skills and adult learning

    Powering up the recovery with Digital Inclusion

    The Covid-19 pandemic has changed the world. Digital technology has instantly become a universal need, and digital skills and access to technology will be fundamental for global recovery as we rebuild economies and strengthen society.

  • Digital inclusion and online safety for adults in the UK

    23/12/2020 · Online safety

    Digital inclusion and online safety for adults in the UK

    This report into adult safety online explores the kinds of safety risks adults face on the internet and how to incorporate digital safety into digital inclusion.

  • Providing digital and financial support together

    07/12/2020 · Financial inclusion

    Providing digital and financial support together

    On 10 November, Mastercard lit up tower blocks in Bristol and London for 19 minutes 40 seconds to represent 19.4 million people who don’t feel prepared for difficult times ahead due to digital or financial exclusion.

  • Digital Inclusion in Health and Care

    16/11/2020 · Health and wellbeing

    Digital Inclusion in Health and Care

    COVID-19 has changed the dial on digital and its role in health and care settings meaning the lessons learned and shared in this report could not be more timely.

  • Getting us ready for change in the workplace

    03/11/2020 · Digital skills and adult learning | Jobs

    Getting us ready for change in the workplace

    A year on from the launch of a programme to support people underemployed and unemployed due to low digital skills, our Researcher Joseph Chambers reflects on some of the emerging findings.