Digital Inclusion : A Roadmap for Combined Authorities

Our Roadmap argues that it’s possible for regional leaders to shift the dial on digital inequality - and provides practical ideas for those charged with developing digital inclusion strategies

According to Ofcom figures, at least 1.5 million households in the UK lack internet access at home – while 14.9 million people have very low levels of digital engagement according to the Lloyds Consumer Digital Index (CDI) 2021. Levels of internet use vary from region to region.

This report argues that it’s possible for leaders to shift the dial on regional digital inequality.

It highlights that the Midlands and Yorkshire and the Humber made big leaps in usage since 2020, according to Lloyds CDI 2021 data.

The Roadmap also highlights that over two-thirds of people would improve their digital skills – if they knew there was support available to help them if they needed it.

In publishing this report, Good Things Foundation and Capita aim to kickstart new conversations at a regional level and inspire senior leaders to integrate digital inclusion into wider strategy and policy.

The Roadmap provides practical ideas for those charged with developing digital inclusion strategies. It sets out the case for action by Combined Authorities in England.

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