Health and wellbeing

Health inequality in the UK is a major problem: people living in deprived wards tend to have a lower life expectancy and be at higher risk of poor health.

health.jpgThe ongoing shift towards digital by default and digital first means that digitally skilled people can more easily access services that have positive impacts on their health. As digitally excluded people are the group already most likely to experience health inequalities, it’s clear there’s a growing need to increase digital health literacy and skills.

While reducing stress and cost for individuals, improved digital health skills can also have huge impacts on the delivery of frontline services, reducing pressure on the NHS through an increase in online transactional services such as repeat prescriptions, online appointment booking and patient access to health records.

Health inequalities account for well in excess of £5.5 billion in healthcare costs to the NHS annually
Based on a cost to the NHS of £45 per GP visit, ensuring everyone had the Basic Digital Skills to access health information online would provide savings of £121 million a year by 2025.

of learners that participated in the NHS Widening Digital Participation programme feel they now have the information and skills to manage their health online

of learners say they saved time by managing their health online

of learners say they saved money by managing their health online

Good Things Foundation’s work is focussed on how digital can improve health and wellbeing, both through ensuring people can access the information and services they require, or through improving their confidence and helping them to access opportunities and support. 

Our projects explore practical ways to empower patients to take charge of their own health, developing strong digital literacy skills to access trusted online health advice and NHS services, to make the choices that are right for them.

We believe that informed self-care and a greater wellbeing are achievable goals for everybody, regardless of their socioeconomic status, and ones in which digital will increasingly play an important role.

Our findings have already shown that digitally skilled people choose healthier lifestyles, make improved diet choices and independently seek out preventative healthcare measures.


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