Digital Inclusion in Health and Care

COVID-19 has changed the dial on digital and its role in health and care settings meaning the lessons learned and shared in this report could not be more timely.

21,178 people supported, including 824 people in co-design, and 1,350 digital champions

166,162 people made aware of digital health through Good Things’ network of community partners

53,173 people improved their digital health literacy through ‘Learn My Way’

Good Things Foundation has been working with NHSX, NHS Digital, NHS England and local partners in health, social care, and community sectors to improve digital participation in health and care.

The Widening Digital Inclusion programme set out to understand the barriers for people with accessing and using digital health services. The programme completed in March 2020 – the month when the country went into lockdown following the outbreak of coronavirus. Since then, the national and community response to COVID19 has revealed digital as a universal need.

Digital participation has become essential for our lives, for our health and wellbeing. This new report brings together the lessons learned, practical tips and recommendations from the Widening Digital Participation programme.

"A world-leading digital health service will only deepen inequalities if we don’t act on digital inclusion."

Helen Milner

CEO, Good Things Foundation