HMRC awards Good Things another 3 year grant

Good Things have received more funding from HMRC, enabling us to support individuals facing digital and other barriers to accessing HMRC services.

HMRC (the Government department responsible for tax and related services) has awarded Good Things Foundation a 3-year grant. We’re one of 12 voluntary sector organisations – including Tax Aid, Money Advice Trust, and the Royal National Institute for Blind People – to get a share of £5.5 million in funding from HMRC

The grant means we can continue to convene and partner community organisations across the country to help a specific group: people facing digital and wider barriers to using HMRC services. This is our third HMRC grant, so it is a real endorsement of our nationally networked, community-based approach. 

The National Digital Inclusion Network run by Good Things Foundation is free to join (check out this map to see if your organisation is a member, or if there is a hub near you). The network comprises charities, libraries, social enterprises, adult skills providers, local branches of national organisations like Citizens Advice and Age UK. What they share is a desire to reduce digital barriers faced by people living locally or using their services. 

The partners we work with to deliver HMRC-related support are organisations which can support people with both HMRC affairs and digital inclusion, and more besides. English language and literacy barriers, lack of familiarity with HMRC services, disability-related access barriers, living on low incomes, and experiencing stress and anxiety are common experiences among people who have benefited from support. This reflects HMRC research (HMRC 2020), as well as what we learned through our Digital Support Service Implementation Pilot for HMCTS (Good Things Foundation 2020).   

It is a great feeling to secure funding when you know that what you do, the partners you work with, and the impact in people’s lives, is so positive, empowering and important. What makes this award especially valuable is the partnership with HMRC – and the genuine interest of HMRC civil servants to listen to feedback from communities and learn how they can live up to HMRC service principles for people who need extra help including with digital.  

A profile photo of Emma smiling

Dr Emma Stone

Director of Evidence and Engagement

Emma leads a team of specialist experts - skilled in service design, user research, evaluation, data insights, marketing, communications, external affairs and advocacy. A social researcher by training, Emma has straddled research, policy and practice for two decades. Before joining Good Things Foundation in 2018, Emma worked at the Joseph Rowntree Foundation where she led the Policy and Research department, overseeing programmes on poverty, place, housing, ageing, disability, race equality, and communities. Emma draws on her wider understanding of social, economic and health inequalities to inform Good Things Foundation’s strategy and delivery.

More good things

Help people in your community? Join the National Digital Inclusion Network and get access to free digital inclusion services.

Read transformational stories The National Digital Inclusion Network has supported people to improve their lives through digital.

Our digital inclusion services Thousands of people have been supported by the National Databank, the National Device Bank and Learn My Way.