Accessing HMRC services: the role of the community sector

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HMRC: Advice and guidance

Published: 13th Jun 2018

Online Centres help people to interact more confidently with HMRC benefits and tax services. They use their holistic support model to identify and respond to a range of user needs. This report characterises these needs and the impact of Centres’ responses to them. It presents usable typologies of the advice and guidance which the community sector excels at.

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