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Digital inclusion stories & case studies

Read stories from people who have crossed the digital divide, as well as case studies from our corporate device donors and partners.

  • 28/01/2026

    Crossing the digital divide: Christine's story

    Christine was nervous about online shopping and banking, even cancelling orders for fear of being scammed, but that changed with support from Learn My Way and Starting Point.

  • 27/01/2026

    Crossing the Digital Divide: Ahmed's story

    When Ahmed arrived in England, he was unable to speak English. Keen to learn the language, he got help from Learn for Life to access technology and digital skills support - now he's flourishing in his new home.

  • 03/11/2025

    Crossing the digital divide: Sadiq's story

    Retirement wasn't the end for Sadiq - with support from the National Device Bank and a digital inclusion hub, he's now pursuing his passion for automotive engineering.

  • 24/10/2025

    Crossing the Digital Divide: Sakina's story

    Sakina's life has been transformed thanks to data, devices, digital and AI skills support through National Digital Inclusion Network hub, Skills Enterprise.

  • 22/10/2025

    Crossing the Digital Divide: Linda's story

    Linda lost a family member and then was nearly scammed, now her life has been transformed through data and digital skills support.

  • 20/10/2025

    Crossing the Digital Divide: Phillip's story

    Phillip's been learning to live his life in the modern IT world after his wife passed away, thanks to Help Harry Help Others and Smartlyte - Get Families Talking.

  • 16/10/2025

    Crossing the Digital Divide: Lin's story

    Thanks to A1 Community Works, a National Digital Inclusion Network hub, Lin's developed her digital skills and can now use AI.

  • 15/08/2025

    Crossing the Digital Divide: Irene and Linda's story

    Life before digital was lonely and isolating for Irene and Linda, but now they're connected and using their digital skills to learn more thanks to Riverside Learning and Education Centre.

  • 15/08/2025

    Crossing the Digital Divide: Lindsey's story

    From relying on paper to receiving a device from the National Device Bank, Lindsey's life has transformed thanks to Riverside Learning and Education Centre.

  • 13/03/2025

    Crossing the Digital Divide: Nasreen's story

    From having basic digital skills to progressing to a digital skills course at college, Nasreen's now feeling confident with digital thanks to Learn My Way.

  • 23/01/2025

    Crossing the Digital Divide: Joy’s story

    From digitally excluded to digitally confident, Joy completed all Learn My Way topics and can now access the online world thanks to support from Catbytes CIC.

  • 20/12/2024

    Crossing the Digital Divide: Kulthum's Story

    Unable to contact her loved ones, Kulthum visited National Digital Inclusion Network member Learn for Life and received data from the National Databank.

  • 12/12/2024

    Crossing the Digital Divide: Alsadiq's Story

    Thanks to data from the National Databank Hub Learn for Life, Alsadiq is now connected and no longer feels "very lost."

  • 10/12/2024

    Crossing the Digital Divide: Janagie’s story

    Eager to learn, 72 year old Janagie builds her confidence and transforms her daily life with data from the National Databank and digital support from Skills Enterprise.

  • 05/12/2024

    Crossing the Digital Divide: Marlete's story

    From struggling to access essential services, to now feeling empowered and hopeful, Marlete's life has been transformed with internet access via the National Databank.

  • 18/11/2024

    Crossing the Digital Divide: Robel's story

    Fleeing civil war and homeless, Robel found a lifeline in digital support, helping him find shelter and integrate into British society.

  • 30/10/2024

    Crossing the Digital Divide: Paule's story

    From homeless to hopeful, Paule's life was transformed when she received a free device. Now, she can stay connected with her children and search for jobs to land her dream job as a chef.

  • 10/10/2024

    Crossing the Digital Divide: Ann's story

    We chatted to Ann, a Learn My Way Champion, about how learning key digital skills at Digital Skills Hub in Boscombe has transformed her life, empowering and enabling her to connect with others in a way that she couldn’t before.

  • 28/08/2024

    Crossing the Digital Divide: Sam's story

    From lonely and depressed to confident and full of purpose, Sam's life has been transformed by digital inclusion support.

  • 01/08/2024

    Crossing the Digital Divide: Nick’s story

    We spoke to Nick during Volunteers Week. After getting support to use the internet at his local Digital Inclusion Hub, he became a volunteer to help others. Hear from Nick and read more about his journey to digital inclusion.

  • 24/07/2024

    Crossing the Digital Divide: Minaj’s story

    Minaj's mental health was so bad she barely left the house, but after improving her digital skills and connecting with her community, she is happier than ever. Here, Minaj kindly shares her story with us:

  • 23/05/2024

    Crossing the Digital Divide: Madina's story

    Migrant mum and wife, Madina, found digital support at RJ4All, which helped them alleviate stress, learn new digital skills, and ultimately settle into their new life.

  • 09/05/2024

    Crossing the Digital Divide: Victoria's story

    Victoria had faced immense loss and struggled with her mental health for a long time. Getting access to digital support made her smile for the first time in years.

  • 22/04/2024

    Crossing the Digital Divide: Samuel's story

    Samuel Robertson, 72 year old Londoner, was “ignorant about technology” and using the internet, until he got digital support from Skills Enterprise, a Digital Inclusion Hub supporting marginalised communities in London.

  • 02/01/2024

    Fixing The Digital Divide Together: People's Partnership

    We work with People's Partnership, a financial services business, by refurbishing their used devices for digital inclusion. We hear from them on why they choose to donate devices.

  • 18/12/2023

    Crossing the Digital Divide: Jonathan's story

    From an asylum seeker with no internet access to now a volunteer at Network member Learn for Life, Jonathan's life has been transformed with access to free data and a device.

  • 20/11/2023

    Stories from the Network: Digital Voice

    National Digital Inclusion Network member Digital Voice share what they're doing to fix the North East digital divide.

  • 24/12/2022

    Breaking barriers for marginalised women through digital inclusion support

    As the National Databank and National Device Bank expand, the incredible social impact is clear to see. Stories from the National Digital Inclusion Network and organisations like 4Mnet highlight the power of data and devices to empower people, create independence, and strengthen communities.

  • 14/12/2022

    Crossing the Digital Divide: Kobra's story

    Kobra was struggling to afford to get online before visiting her local Digital Inclusion Hub. Since accessing free data, devices and digital skills training, her life has been transformed.

  • 14/12/2022

    Crossing the Digital Divide: Sadia's story

    Developing digital skills and confidence through Learn My Way helped Sadia to become more independent and integrated within her local community.

  • 14/12/2022

    Stories from the Network: MRS Independent Living & Benchill Community Centre

    Since the launch of the new Learn My Way, many learners have already built their digital skills to apply their knowledge to the real world.

  • 14/12/2022

    Crossing the Digital Divide: Amer's story

    From an asylum seeker with no internet access to becoming a volunteer at Job4Me, access to free data, a device, and digital skills has helped Amer kickstart his life in the UK.