We believe that anyone affected by our services should be able to make a complaint, knowing it will be fairly investigated. To this end, we have a detailed complaints procedure.
You can make a complaint in two ways:
- An informal complaint using the contact details below. We hope to resolve these quickly, without the need for further action
- A formal complaint, which may follow on from informal complaints. These will be acknowledged within two working days and we will aim to resolve within 5 working days, working with relevant department internally. Where we’re not able to resolve the complaint within 5 working days, we will get in touch with you to inform you of the progress of the investigation and any further steps.
If you feel your complaint has not been resolved, you can appeal any decision following our complaints procedure below.
To make a formal complaint you can contact us via any of the channels below.
Good Things Foundation,
Spaces – Acero
1 Concourse Way
Telephone: +44 114 349 1666
For more detail, please download our full complaints procedure.