Community Engagement and Experience team

Emma Stone

Director of Evidence and Engagement

Emma leads a team of specialist experts - skilled in service design, user research, evaluation, data insights, marketing, communications, external affairs and advocacy.

Isobel Thomas

Head of Community Engagement and Experience

As Head of Community Engagement and Experience, Isobel leads the development and implementation of our strategies to grow and strengthen our network of community partners. She ensures that they - and the people they support - benefit from the resources and support we offer to help fix the digital divide.

Louise Branch

Community Engagement Manager

Louise looks for opportunities to support and strengthen our network, working with the wider organisation to develop useful training and networking opportunities for our community partners.

Matthew Airey

Community Engagement Officer

Matthew designs and develops resources, helping people to understand and learn as easily as possible. Matthew analyses learners' requirements so they get the best out of a resource, but his speciality really is developing online resources, courses, system simulations, and videos.

Laura Faulkner

Learning Content Manager

Laura reviews and grows our learning offer to keep it up to date, relevant for learners and ensure it is accessible to our users. Laura particularly focuses on the learning journey users take and designs assessment materials that reward and encourage learners to progress. Alongside this, her role also includes the creation of materials that support our tutors in their day to day work in our communities.

Lauren Howe

Community Engagement Officer

Lauren supports the Community Engagement and Experience team to grow and strengthen the Online Centres Network. Through the collection of network insights, she works to tailor our support to the needs of network members and their learners.

Michael Skeldon

Learning Design & User Experience Officer

Michael manages the development of the courses on the Learn My Way website and supports people in the Online Centres Network with a wide range of learning resources. He’s worked as a tutor so knows some of the challenges they face, and uses this experience to help us develop our learning offer.

Natasha Punter

Community Engagement Manager - Greater Manchester

Natasha's role is to offer help, support and foster relationships between community organisations, further education providers, local authorities and Good Things Foundation. Natasha enjoys connecting centres and equipping them to ensure they can change peoples lives through the Community Digital Skills Pathway project, helping people to get connected and go onto further education or gain new life skills.

Scott Redrup

Learning Product Manager

Scott is responsible for the ongoing development of LearnMyWay and is good at being patient when working with end-users to understand their requirements and transforming them into digital tools and services that delight. Scott enjoys seeing a product move from a simple design to a tangible product.

Sumera Naaz

Community Engagement Manager - West Midlands

As a Community Engagement Manager, Sumera offers help and support to our community partners that are funded through the Community Digital Skills Pathway project.