Community Engagement and Experience team

Carys Thomas

Community Engagement Officer

Carys supports the Community Engagement and Experience team to deliver the best possible experience for our learners and network partners.

Eílis Kinsella

Service Design Intern

Éilis works within the Service Design team to ensure that the users are always involved in our projects, using research and co-design to make our services as easy to access as possible. Éilis loves to spend time with the people who will use the service or products and truly understand what they see through their eyes.

Emma Stone

Director of Evidence and Engagement

Emma leads a team of specialist experts - skilled in service design, user research, evaluation, data insights, marketing, communications, external affairs and advocacy.

Isobel Thomas

Head of Community Engagement and Experience

As Head of Community Engagement and Experience, Isobel leads the development and implementation of our strategies to grow and strengthen our network of community partners. She ensures that they - and the people they support - benefit from the resources and support we offer to help fix the digital divide.

Louise Branch

Community Engagement Manager

Louise looks for opportunities to support and strengthen our network, working with the wider organisation to develop useful training and networking opportunities for our community partners.

Matthew Airey

Community Engagement Officer

Matthew designs and develops resources, helping people to understand and learn as easily as possible. Matthew analyses learners' requirements so they get the best out of a resource, but his speciality really is developing online resources, courses, system simulations, and videos.

Laura Faulkner

Learning Content Manager

Laura reviews and grows our learning offer to keep it up to date, relevant for learners and ensure it is accessible to our users. Laura particularly focuses on the learning journey users take and designs assessment materials that reward and encourage learners to progress. Alongside this, her role also includes the creation of materials that support our tutors in their day to day work in our communities.

Michael Skeldon

Learning Design & User Experience Officer

Michael manages the development of the courses on the Learn My Way website and supports people in the Online Centres Network with a wide range of learning resources. He’s worked as a tutor so knows some of the challenges they face, and uses this experience to help us develop our learning offer.