Changing behaviour around online transactions


Published: 27th Mar 2018

Digital and financial capability are increasingly entangled. Financial capability interventions may recognise this by including digital skills or introducing participants to digital tools but they very rarely ask participants to undertake live transactions.

As a result, digital transactive skills may be taught but they are unlikely to be consolidated through experience. For this reason, financial capability interventions rarely enable digitally excluded people to transact independently.

This project, funded by the Money Advice Service and undertaken in partnership with Toynbee Hall & University of Sheffield, is the first to create robust evidence of how digital skills can improve financial capability.


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