Future Digital Inclusion: Delivering basic digital skills for those in need

This report aims to understand the mechanisms behind FDI: the resources that different types of Online Centre have at their disposal, and which are most important for different types of learner.

Key findings

1M people have been supported to learn basic digital skills

66% of people have progressed to employment-related activity

39% of people have progressed to accredited qualifications

This report is based on evidence collected as part of a realist evaluation of the FDI programme.

The aim has been to understand the mechanisms behind FDI: the resources that different types of Online Centre have at their disposal, and which are most important for different types of learner.

The evaluation has highlighted strengths in the FDI model as well as areas for improvement, both of which are set out in this report, and it is hoped that the findings can be used by Government, digital inclusion practitioners and other digital skills organisations to increase further the impact of basic digital skills delivered in community settings.

This is particularly important in a time during which pressures on the community sector have increased, while overall funding for community-based activity has decreased.

Future Digital Inclusion: delivering basic digital skills for those in need

Download the full report (1.3MB pdf)

Let's Fix the Digital Divide together

The coronavirus pandemic has exposed and exacerbated digital exclusion across the UK. Digital inclusion is no longer a nice-to-have, but a need-to-have and people still urgently need access, digital skills and support. We appreciate donations of any size as your donation can contribute to getting more households connected and comfortable using technology.

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