Digital inclusion insights
Dive into expert articles, insights from our team and discussions on digital inclusion topics.
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16/07/2025From analogue to digital: Tackling inequality and digital exclusion in the future NHS
With the launch of the NHS 10 Year Health Plan, our Head of Research and Data Insights, Katie Heard, reflects on the benefits and risks for those who are digitally excluded, what more can be done and how existing resources can help support further progress.
- Impact of digital inclusion
- Health & wellbeing
- Artificial intelligence
- Tech for social good
- Motivation & confidence
- Digital learning & skills
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14/07/2025This is for everyone: Let's make the original vision for the internet a reality
Our Advocacy Manager, Hannah Whelan, reflects on the original vision for the internet and what we can do to ensure that vision is made into a reality.
- Impact of digital inclusion
- Community & connection
- Connectivity & data
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07/07/2025Reflecting on the power of partnerships: 6 years of working with Cwmpas
Volunteer Manager, Hilary Nugent reflects on the 6 year partnership between Good Things Foundation and Cwmpas, celebrating the achievements of the Digital Communities Wales Programme funded by the Welsh Government.
- Impact of digital inclusion
- Community & connection
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19/06/2025Confidence at every level: Revisiting the role confidence plays in digital inclusion
In this long read, we consider what role confidence - and related concepts of belief and trust - play in shaping people’s engagement with the online world, and the barriers they may face to being digitally included.
- Health & wellbeing
- Motivation & confidence
- Digital learning & skills
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13/06/2025The Spending Review ignored digital inclusion - here's why that's a huge mistake
In June, Rachel Reeves announced the 2025 Spending Review. Our Group CEO Helen Milner OBE reflects on why the Spending Review ignoring digital inclusion is a huge mistake.
- Health & wellbeing
- Impact of digital inclusion
- Artificial intelligence
- Community & connection
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03/06/2025Why digital champions are vital to digital inclusion delivery
It's Volunteers’ Week, an annual celebration recognising the contributions of UK volunteers. In this blog, we explore why digital champions are vital to digital inclusion delivery.
- Impact of digital inclusion
- Community & connection
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22/05/2025Good Things roundtable with Baroness Hilary Armstrong
Bringing decision makers and those holding Government account with leaders in community-driven digital inclusion.
- Impact of digital inclusion
- Community & connection
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22/05/2025Community-based digital inclusion: The solution on your doorstep
The National Digital Inclusion Network is the lifeblood of hyperlocal digital inclusion support. Advocacy Manager, Hannah Whelan, explores this solution with two digital inclusion hubs.
- Impact of digital inclusion
- Community & connection
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07/05/2025Strapped for cash? Why the Government should innovate for digital inclusion
As we launch our new policy asks, calling on the Government to think broadly and deeply, Group CEO, Helen Milner OBE delves into why innovating digital inclusion funding is an opportunity not to be missed.
- Impact of digital inclusion
- Devices & access
- Community & connection
- Connectivity & data
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02/05/2025How we created our new digital media literacy topics
We worked on a project with Ofcom to develop new media literacy topics for Learn My Way. Our Digital Services Manager, Mary Booth breaks down our approach and explores the process to bring these topics to life.
- Health & wellbeing
- Online safety
- Digital learning & skills
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01/05/2025Media literacy in a digital world
Our Director of Evidence and Engagement, Dr Emma Stone shares her thoughts on media literacy, and how it links to digital inclusion.
- Health & wellbeing
- Online safety
- Digital learning & skills
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25/04/2025Power in partnerships: Libraries, charities, MPs, businesses
Good Things Foundation and our strategic partner Vodafone met with James Frith MP in Bury Library to find out more about how they’re tackling digital inclusion locally.
- Devices & access
- Community & connection
- Connectivity & data
- Digital learning & skills
- Libraries
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11/04/2025Baked In, Not Bolted On: Good Things’ Response to the Government’s Digital Inclusion Action Plan
In April, we responded to the Government's Digital Inclusion Action Plan Call for Evidence. Group CEO, Helen Milner OBE comments on our response.
- Impact of digital inclusion
- Devices & access
- Community & connection
- Connectivity & data
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07/04/2025World Health Day: Why digital inclusion is a public health issue
This World Health Day, we’re reflecting on our Digital Futures for Good episode with Dr Minal Bakhai and Professor Sam Shah to consider the question: how can digital healthcare work for everyone?
- Health & wellbeing
- Devices & access
- Connectivity & data
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26/02/2025A big day for digital inclusion - world class political leadership to fix the digital divide
The UK Government has launched a Digital Inclusion Action Plan - our Group CEO Helen Milner OBE responds.
- Impact of digital inclusion
- Tech for social good
- Community & connection
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06/02/2025Digital inclusion takes a village
Our Associate Director Communications, Campaigns and Advocacy, Natasha Bright-Wray, reflects on a recent visit to National Digital Inclusion Network member, Church Street Library, with a member of the Department for Science, Innovation and Technology team.
- Impact of digital inclusion
- Libraries
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16/01/2025Meet me where I am: speaking the language of offline citizens
Data Poverty Fellow, Kat Dixon writes about the importance of meeting offline citizens where they are, building trust, and ensuring no one gets left behind.
- Community & connection
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16/01/2025Deep poverty and digital exclusion in the UK
Our Director of Evidence and Engagement, Dr Emma Stone recaps on research, a roundtable, and opportunities to address what is now a clear link between deep poverty and digital exclusion in the UK.
- Health & wellbeing
- Community & connection
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30/12/2024
2024: Shining a light on all the Good Things
In this round-up blog, Group CEO, Helen Milner reflects on what has been a fantastic year for Good Things. From getting digital inclusion on the agenda for all political parties getting ready for a general election, to making it easier than ever to deliver community digital inclusion services, and major campaigns.
- Impact of digital inclusion
- Digital inclusion insights
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18/12/2024
Newspaper group Reach plc and Good Things Foundation: A partnership for digital inclusion
Leading newspaper group Reach plc recently donated over 1,200 pieces of equipment to Good Things Foundation’s National Device Bank.
- Devices & access
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17/12/20242024: Good Things Advocacy Round Up
A year of progress: The digital inclusion landscape in the UK has undergone significant shifts in 2024 and this blog by Natasha Bright-Wray, our Associate Director of Communications, Campaigns and Advocacy explores all the Good Things.
- Impact of digital inclusion
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09/12/2024
Digital inclusion and health - summary of key statistics
A summary of recent evidence highlighting the intersection between health and digital inclusion or digital exclusion.
- Health & wellbeing
- Impact of digital inclusion
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26/11/2024Impactful digital inclusion: People, provision and place
Our Group CEO, Helen Milner OBE, reflects on our Power Up 2.0 initiative, the latest UK Consumer Digital Index from Lloyds, and their relevance to Rt Hon Alan Milburn’s Pathways to Work Commission report and the Get Britain Working white paper.
- Impact of digital inclusion
- Devices & access
- Community & connection
- Connectivity & data
- Financial inclusion
- Digital learning & skills
- Employment
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31/10/2024How digital inclusion threads through the key Autumn Budget priorities
The Autumn Budget 2024 addresses crucial areas like economic growth, health and education. Here we outline how digital inclusion is woven through these priorities—and why fixing the digital divide will strengthen outcomes across the board.
- Health & wellbeing
- Devices & access
- Community & connection
- Digital learning & skills
- Connectivity & data
- Employment
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23/10/2024More than warm words on digital inclusion: Our response to the ‘Invest’ Budget
Our Group CEO, Helen Milner OBE responds to the 2024 Autumn 'Invest' Budget.
- Impact of digital inclusion
- Health & wellbeing
- Devices & access
- Community & connection
- Connectivity & data
- Digital learning & skills
- Employment
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23/10/2024Money in a digital world: a reflection ahead of Budget 2024
What are the links between financial and digital inclusion? Ahead of the Autumn Budget, Director of Evidence and Engagement Dr Emma Stone comments on money in a digital world.
- Financial inclusion
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23/10/2024AI and its impact on daily life: is it essential?
Our Associate Director of Digital Inclusion Delivery, Sital Mistry-Lee reflects on the findings of our latest AI research.
- Artificial intelligence
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23/10/2024Data Poverty Lab: My first four months
Data Poverty Lab Associate, Sarah Knowles, reflects on her first four months of working on the Data Poverty Lab
- Connectivity & data
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25/09/2024‘Dear IPPR, digital exclusion is not a footnote’
The IPPR states that digital is a key way to improve NHS productivity. So how can digital exclusion be only seen as a footnote? Dr Emma Stone, Director of Evidence and Engagement, comments on the IPPR's health and prosperity report.
- Health & wellbeing
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18/09/2024
Digital Inclusion: Do we need the word 'digital'? Time to urgently address the issue that's leaving people behind
Our Partnerships Manager, Amy Town, reflects on the privileges of being digitally connected and the stark challenges faced by those who aren't.
- Impact of digital inclusion
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17/09/2024‘I think people’: AI, policy, public good
Dr Emma Stone, Director of Evidence and Engagement, shares her insights on the new episode of Digital Futures For Good, AI, and the digital divide.
- Artificial intelligence
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11/09/2024The A-Zs of digital inclusion
We're advocating for the ABCs of a more connected future. These fundamental pillars, along with many others, are key to building a society where no one is left behind online. Join us as we break down how each element—A to Z—contributes to fixing the digital divide for good.
- Health & wellbeing
- Tech for social good
- Motivation & confidence
- Devices & access
- Community & connection
- Digital learning & skills
- Connectivity & data
- Financial inclusion
- Employment
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10/09/2024The challenges of digital transformation in healthcare
Explore the challenges of digital transformation in healthcare with this new blog from Director of Digital Transformation at South Yorkshire Integrated Care Board, Katie Dowson.
- Health & wellbeing
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10/09/2024In conversation with Nina Schick: AI, emerging technologies and digital inclusion
AI authority and thought leader, Nina Schick joined our Group CEO Helen Milner OBE to discuss AI, emerging technologies and digital inclusion as part of our latest Digital Futures for Good series.
- Artificial intelligence
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15/08/2024
Virgin Money research reveals a third of people know someone without data or internet access
The research, which was commissioned by our supporter Virgin Money, also revealed other shocking statistics around internet use.
- Connectivity & data
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01/08/2024Digitisation and healthcare: steps for ensuring equity of access to resources for better health
Our Research & Evaluation Manager, Jo Reynolds, explores how digitisation is transforming healthcare, inclusive service design, and the importance of digital inclusion in improving health outcomes.
- Health & wellbeing
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31/07/2024
A year of progress in fixing the digital divide
Our Head of Research & Data Insights Katie Heard comments on the impact we've had on digital exclusion from 2023-2024.
- Impact of digital inclusion
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24/06/2024Frontline digital inclusion insights: Digital Futures For Good Election Special
This bonus episode of Digital Futures for Good saw two Digital Inclusion Hubs share their experience and views on digital inclusion barriers, and propose actions for future Government.
- Impact of digital inclusion
- Community & connection
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19/06/2024A visit from Secretary of State for DSIT Peter Kyle
Our Group CEO Helen comments on Labour's pledge to digital inclusion and reflects on Peter Kyle's visit to a Digital Inclusion Hub.
- Impact of digital inclusion
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11/06/2024In conversation with Mayor Andy Burnham: we need a collaborative approach to digital inclusion
Greater Manchester Mayor Andy Burnham joined us for an episode of Digital Futures for Good. Read the highlights of our conversation on a collaborative approach to digital inclusion.
- Impact of digital inclusion
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22/05/2024In conversation with Emma Revie: the intersectionality of poverty and digital exclusion
Trussel Trust CEO Emma Revie sat down with our CEO Helen Milner OBE to share her thoughts on poverty and digital exclusion, and why the Government needs to urgently tackle the barriers to opportunity.
- Impact of digital inclusion
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14/05/2024Good Things launches new learning resource on essential AI literacy skills
Mary Booth, Product and Service Delivery Manager, announces the first piece in a new area of learning content supported by Accenture, which will help beginners to use AI in everyday life.
- Artificial intelligence
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02/05/2024
How deep is the UK’s digital divide?
Katie Heard, Head of Research and Insights, explores the depths of the digital divide following the release of Good Things' latest state of the Digital Nation.
- Impact of digital inclusion
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11/04/2024In conversation with Martha Lane Fox: what needs to happen for a digitally inclusive modern Britain
Following our conversation with Martha Lane Fox on Digital Futures for Good, Helen reflects on Martha's vision for a digitally inclusive modern Britain - and what it would take to get us there.
- Impact of digital inclusion
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06/03/2024Spring Budget overlooks the transformative potential of digital inclusion
Our CEO Helen writes about how the Spring Budget has missed an opportunity by not investing in digital inclusion, impacting both people and the economy.
- Impact of digital inclusion
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01/03/2024In conversation with Baronesses Harding and Dido: digital inclusion needs cross-governmental efforts
Our reflections on the conversation with Baroness Harding and Baroness Dido, which took part during episode 1 of Digital Futures for Good. They know digital exclusion is a complicated issue, one that needs attention from cross-government departments.
- Impact of digital inclusion
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26/02/2024It’s time the Government invests in fixing the digital divide
Our Policy and Advocacy Assistant, Urko Beltran de Guevara, explains why we need urgent action from the Government to invest in digital inclusion, following the recent House of Lords debate.
- Impact of digital inclusion
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16/11/2023
Disability and the digital divide
Explore the digital accessibility gap with this new blog from Good Things' Policy and Advocacy Assistant, Urko Beltran de Guevara.
- Health & wellbeing
- Digital learning & skills
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26/10/2023The New Digital Skills Curriculum Blueprint for the West Midlands
West Midlands Combined Authority are launching a first-of-its-kind Digital Skills Curriculum Blueprint for the West Midlands region in partnership with Good Things Foundation.
- Digital learning & skills
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16/08/2023England’s libraries play a vital role in wider digital inclusion networks
New research has found libraries in England play a vital role in tackling digital exclusion – both as an individual service offer and – more importantly – as part of a wider ecosystem of digital inclusion support in communities.
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11/08/2023Digital divides and rural realities
As the Minimum Digital Living Standard project progresses, Dr Emma Stone draws together insights from stakeholders and wider research on rural digital inequalities in this long read.
- Connectivity & data
- Digital learning & skills
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22/04/2022CHESS: Co-defining what counts as a ‘good’ solution to data poverty
Our Policy and Research Officer, Tom McGrath, presents our findings from the Data Poverty Lab about what makes a 'good' solution to data poverty.
- Connectivity & data
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04/03/2022Towards solving data poverty
In this long read, our Director of Evidence and Engagement, Dr. Emma Stone, sets out the thinking which has shaped our approach to the Data Poverty Lab.
- Devices & access
- Connectivity & data
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27/06/2018The four jewels of inclusive communities
Our previous Head of Research, Al Mathers, explains why working in partnership with communities is critical to meaningful project delivery, and outlines the four key features of an inclusive community.