The indicators are designed to act as layers. Each question builds greater understanding. The aim is to use them all together. If space is short, just 1 can be asked, or just 1 and 2 can be asked.
1. Which of the following apply to you? (tick one)
1.1 I go online as much as I want
1.2 I go online but want to go online more
1.3 I do not go online and don't want to go online
1.4 I do not go online but want to go online
2. Which of the following apply to you? (tick all that apply)
2.1 I own or have regular access to a device (i.e. laptop, tablet, mobile phone) that meets/could meet my online needs
2.2 I own or have regular access to a mobile internet connection that meets my online needs
2.3 I own or have regular access to a broadband internet connection that meets my online needs
2.4 I have the knowledge and skills to do most things I need to online
2.5 I am confident to do most things l need to online
2.6 I depend on others to do things for me online
2.7 None of these apply to me
3. Which of the following apply to you? (tick all that apply)
3.1 If I needed help to do things online I would know how to get support
3.2 I am worried about being safe online
3.3 I couldn’t afford to repair/replace a device (i.e. laptop, tablet, mobile phone) if it broke
3.4 I am struggling to afford a mobile internet connection
3.5 I am struggling to afford a broadband internet connection
3.6 I solely depend on public computers to do things online
3.7 I solely depend on Wifi outside of home to do things online
3.8 None of these apply to me
How we built a better way to measure digital exclusion
Find out how we collaborated with cross-sector experts to create the survey indicators which can identify barriers to digital inclusion, triage support, and drive digital equality for your audience.