Our strategy for a digitally inclusive future

How we’ll ensure everyone can participate in our digital society

With the National Digital Inclusion Network and our strategic partners, we reach communities across all four nations. And we’re delivering real impact - we’ve reached 1.7 million people over the last three years. That's one person becoming digitally equal every sixty seconds because of our work.

But the dial isn’t moving fast enough. We can’t accept a future where people are left behind as technology forges ahead. 

We need to make sure that digital inclusion is baked in, not bolted on.

Download our 2026-2028 strategy

One person made digitally equal every minute

Building on the last three years, we want to collaborate to change the lives of millions - creating digital inclusion at scale, harnessing evidence and innovation, and fixing the systems that hold people back.

Read about our impact

In the next three years, we will

Deliver digital inclusion at scale with the National Digital Inclusion Network

We want more digital inclusion support resourced and offered at point of need through the National Digital Inclusion Network and beyond. We’ll work with local authorities, the NHS, corporates and charities to ensure digital inclusion is baked into service design and delivery, meeting people exactly where they are.

Strengthen evidence on what's needed to tackle digital exclusion

We'll go further. We'll put lived experience and community expertise at the heart of our work - joining with industry, civil society, and government to set research priorities and test new approaches. Together, we'll build the national evidence base needed to drive better decisions, faster action and lasting change.

Advocate and collaborate for fairer digital systems

We'll evolve our partnerships to be even more impactful. Drawing on our strengths in convening, campaigning and communities, we'll lead the collective effort to ensure digital and AI benefit everyone, everywhere.

Transforming lives like Lindsey's

As a single mother during the cost-of-living crisis, Lindsey found herself overwhelmed and unable to afford a computer. Relying mainly on paper, she was unable to keep up with her studies, leaving her feeling isolated and held back.

Her turning point came through vital support from a local hub in the National Digital Inclusion Network: Riverside Learning and Education Centre. By providing her with a laptop from the National Device Bank and access to the Learn My Way platform, the hub gave Lindsey the essential tools and digital skills she needed to succeed. Empowered by this lifeline, she completed her Level 3 Teaching Assistant qualification and secured full-time employment, transforming her family's future and proving the life-changing impact of digital inclusion.

Read Lindsey's story

How you can help

Supporting digital inclusion

If your organisation wants to support our mission and help more people become digitally included, explore a strategic or corporate partnership.

Delivering digital inclusion

If your organisation gives local help and support to people, join the National Digital Inclusion Network to deliver free digital inclusion services.

Make a donation for digital inclusion

Help fuel our strategy to fix the digital divide by making a donation. Together, we can build a world where everyone benefits from digital.