Digital Health: Addressing belief & trust barriers

About this event 

With more and more health services moving online, there are concerns that people who face digital barriers will find it more difficult to access care. 

People’s beliefs and perceptions around digital health services will shape their willingness to engage with these services, with implications for their ability to access timely and appropriate healthcare. In turn, this may exacerbate existing health and care inequalities. 

In this session, we will bring together current perspectives and insights on the belief and trust concerns that people have about using digital health services, and which can be barriers to their access to care. 

The session will include:

• Reflections on digital health services and health inequalities from a national policy perspective
• Insights from a recent research and co-design project, highlighting the range of belief and trust concerns people have about using online health platforms and tools, such as the NHS App and GP appointment booking platforms.
• Focus on a simple leaflet, co-designed through the project, to be used in community settings to foster conversation about these concerns, to help people ask questions and feel confident to choose if / when digital health services are right for them.
• Reflections from a community perspective, drawing on experience of supporting people to engage with online services. 
• Opportunities for Q&A.

The session is suitable for anyone with interests in:

• Health service design and / or addressing health and care inequalities
• Digital inclusion / exclusion
• Providing support to people to access care.

Read more about the belief and trust barriers to using digital health services research and co-design project.