Digital Support Pilot - Research Bulletin


Published: 4th Mar 2020

Her Majesty’s Courts and Tribunals Service (HMCTS) is currently undergoing a £1bn reform programme to redesign the way courts and tribunals services are provided. As a result HMCTS systems will be more accessible – with less reliance on physical access to a building and greater use of technology to provide a range of ways to engage with Courts (including paper, online or by telephone).

Since September 2017, HMCTS and Good Things Foundation have been working together to pilot a face-to-face Digital Support service. This Bulletin summarises learning to date and plans for the current Phase 3, which runs until August 2020.


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