From April 2020 to March 2021 Good Things Foundation is delivering the Advice and Guidance programme through the Online Centres Network. Funded by HMRC, our network community partners are upskilling learners to independently use HMRC's digital services while offering support in understanding and completing interactions, including:
Working Tax Credit,
Child Tax Credit,
This is the sixth year of support in centres for HMRC services, following a one year pilot beginning in April 2015 which saw 22 Online Centres support 4,344 people.
Overall since April 2015, we have now supported 42,259 individuals with advice and guidance, and in 2020-21 the project will aim to reach a further 6,400 people.
North Manchester Communities Partnerships is just one of the centres participating in this project. Tutor John Curtin, has helped many learners like Vasilikey, Khalissa and Bushra over the years to turn their situation around and become more positive and proactive in their interactions with government services.
Research and Publications
Accessing HMRC services: the role of the community sector