HMRC: Advice and Guidance

From April 2016 - March 2019 the Online Centres Network is delivering the Advice and Guidance programme, managed by Good Things Foundation and funded by HMRC.

This follows a successful pilot which saw 22 Online Centres support 4,344 people to use HMRC services, including Working Tax Credit, Child Tax Credit, Tax (PAYE), VAT and National Insurance.

The extended programme will see almost 50 Online Centres support a further 28,520 people between April 2016 and March 2019. This additional commitment from HMRC dramatically extends the area of the country reached by our network delivery partners, as they upskill learners to independently use HMRC's digital services. Groups supported through the HMRC Advice project include:

  • BME and ESOL learners
  • Learners with disabilities
  • Rural communities
  • Sole-traders, micro-businesses or SMEs.

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