Good Things Foundation is working with HMCTS to provide face-to-face Assisted Digital support for people who would otherwise be excluded from accessing these services.
Through the Online Centres Network, we are designing, testing, delivering and evaluating a face-to-face Assisted Digital service for new HMCTS online services.
10 Online Centres will support up to 1000 people through face-to-face assisted digital support as they use online HMCTS services, including:
- Civil Money Claims
- Social Security and Child Support
- Single Justice System (eg. TfL fines, DVLA)
Phase 2 of the Project will see the programme extended to 25 Online Centres to support a further 2,500 people between September 2018 and August 2019.
By August 2019, we aim to have fully tested the Assisted Digital service, its impact and cost effectiveness, enabling HMCTS to make decisions about further delivery and scaling within the courts and tribunals model of the future.