HMCTS - Digital Support Pilot

Good Things Foundation is working with HMCTS to provide face-to-face Assisted Digital support for people who would otherwise be excluded from accessing these services.

Through the Online Centres Network, we are designing, testing, delivering and evaluating a face-to-face Assisted Digital service for new HMCTS online services.

Online Centres will support people through face-to-face assisted digital support as they use online HMCTS services, including:

  • Civil Money Claims
  • Divorce
  • Probate
  • Social Security and Child Support
  • Single Justice System (eg. TfL fines)
  • Help With Fees

By the end of the project we aim to have fully tested the Assisted Digital service, its impact and cost effectiveness, enabling HMCTS to make decisions about further delivery and scaling within the courts and tribunals model of the future.


The 26 community partners participating in Phase 3 of the pilot are:

  • Bangladesh Youth and Community Shomiti
  • Bristol Law Centre
  • Bromley by Bow Centre
  • Cheadle Citizens Advice
  • Citizens Advice Denbighshire
  • Citizens Advice Halton
  • Citizens Advice North Somerset
  • Citizens Advice Staffordshire North and Stoke on Trent
  • Citizens Advice Torfaen
  • Community Advice and Law Service Leicestershire
  • Community Law Service (Northampton and County)
  • Cyngor ar Bopeth Gwynedd Citizens Advice
  • Hackney Cooperative Developments
  • Kensington Community Learning Centre
  • LEARN.ORG.UK.LTD
  • Norfolk Community Law Service
  • North and West Gloucestershire Citizens Advice
  • Nottingham Law Centre
  • Plymouth Citizens Advice
  • Raise
  • Smartlyte
  • St Pauls Advice Centre
  • Support Through Court (Manchester)
  • The Dracacena Centre
  • The Legal Advice Centre (University House)
  • Wai Yin Society