"Linda (not her real name), is a dynamic lady in her early seventies. She was referred to me by her GP and - somewhat reluctantly - made an appointment. She has spent most of her life working around her severe dyslexia and avoiding technology, however, with her husband recently diagnosed with dementia, she wanted to start taking some control and responsibility for things in their lives and was persuaded that digital technology might be worth investigating.
To start with, she was unsure what she wanted, being so unfamiliar with digital devices and what they can do. As our first meeting progressed, it became clear that staying in touch with friends and family overseas and being able to do things like shop and look up local information were things she wanted to do on her own.
She was delighted to hear about accessibility features like voice-activation and dyslexia-friendly fonts and backgrounds. I committed to calling her after doing some research on her behalf, as she was unable to do this due to having difficulty reading the information.
After a second meeting together, she is looking into getting broadband installed at home and getting a smartphone and iPad.
She has expressed gratitude for her GP putting her in touch with me and for the patience and time I am able to give her in a one-to-one setting. Her confidence has already increased and she is looking forward to getting more hands-on with a phone and tablet in due course."