There are over 8,000 people in Leeds living with dementia - many of whom already use a well-established peer support service in the city, with almost 50 memory/dementia cafes and carer support groups across Leeds. However Leeds Libraries believe that even more can be done - the Dementia Pathfinder is a targeted digital inclusion programme for people with dementia, their families and their carers, to explore how digital innovation can support them to manage their condition and so improve their health, wellbeing and independence.
Leeds Libraries are leading the city’s 100% Digital Leeds campaign, improving outcomes for everyone through digital inclusion.
The focus for this Pathfinder has been to harness our library offer and, working with leaders and members of support groups and organisations, support digital engagement and inclusion in those communal spaces where regular activity takes place. This allows us to bring the skills, knowledge and digital resources of the library service to trial digital technology within familiar and informal settings... something that we’ve found is hugely important to people with dementia.
Phase 1 – Research and design
We began the Pathfinder with two workshops: one for stakeholders who work with people with dementia and another for people who have been diagnosed with dementia and their carers.
These workshops helped agree a clear set of recommendations at the outset:
- Deliver Digital Champion training to the Peer Support workers and Memory Support teams across Leeds, equipping them with digital resources to engage and embed digital in their regular sessions and cafes.
- Make Carers a priority, finding the ‘hook’ to digital in carer support groups, enabling carers to become digital champions. They ultimately have the power to make the change.
- Create a digital space for communication, setting up an informal Facebook group for Dementia Carers, for social interaction, sharing life hacks and providing a place for emotional support outside of the monthly meet-up groups.
- Trial Alexa in the home to see the benefits of the Internet of Things in supporting Carers wellbeing and everyday life.
Following the workshops, we tested our recommendations by partnering with Carers Leeds to deliver a series of focus group sessions with their Dementia Carers. We wanted to know what digital technology they currently use (if any), what their current barriers to digital inclusion are and what their aspirations were for taking part in the pathfinder.
- Frightened of the pop ups in apps asking for financial details
- Too many apps to choose from, not knowing which are recommended
- Not knowing how to use digital technology
- Not knowing how to download apps
- Too many icons and functions, these are not always accessible visually.
- No device, Wi-Fi or access
- Lose patience quickly
- Forget login and passwords
- Tired of repeating the same instructions to my spouse I care for
- No digital skills
- It’s complicated, there’s no manual!
Carers’ ideal outcomes by introducing digital technology
- As carers we would hopefully feel less alone and when we’re frustrated or tired we could chat to other carers who may feel the same
- We can have easier conversations with the people we care for
- We can have meaningful, memorable activities to share and do with the people we care for
- We can feel more connected
- We can have resources to help us encourage reminiscence and share the good memories and photographs
We felt these findings linked really well with our recommendations and we decided to use innovative and non-traditional approaches to technology to engage this target group.
Phase 2 – Test and learn
We’ve now set up a Facebook group for the Carers and we’re delivering Digital Champion training for staff and volunteers across many of the dementia cafes and for staff working with people with Dementia in Leeds. We currently have 35 Digital Champions and more training scheduled over the coming weeks. This training has already seen an impact especially with the Peer Support Coordinators delivering sessions across the city. Where access was a barrier we introduced our established Tablet Lending Scheme to lend 4G-enabled iPads to these organisations. This has provided a real positive enhancement- iPads are now being used to access old photos of Leeds, play brain teaser games and listen to music for reminiscence activities.