Fixed Term Contract

Community Engagement Intern (FTC)

The Community Engagement Intern will play an important role in supporting the Community Engagement and Experience team to provide excellent support and services to members of our network.

Job details


Head Office in Sheffield; hybrid working with some days working from home.


£20,000 plus excellent benefits

Hours of work

37.5 hours per week, fixed term for 6 months with the possibility to extend for a further 6 months



Closing date


About us

Good Things Foundation is the UK’s leading digital and social inclusion charity. Our mission is a world where everyone can benefit from digital. Through our Online Centres Network of hyperlocal partners, we are supporting people and communities to overcome some of the most pressing social challenges they are facing through digital.

Since 2010 we’ve helped over 3.5 million people to improve their lives using digital, driving positive outcomes such as employment, reducing loneliness, supporting basic digital skills, and health and wellbeing.

Equity, diversity and inclusion is at the heart of Good Things Foundation’s vision for a world where everyone benefits from digital. We believe that digital technology can support equality of opportunity, and ensure everyone can participate fully in today’s society. Working towards this vision is only possible if Good Things Foundation is an organisation that is diverse and inclusive of all people.

Our organisational values underpin our equity, diversity, and inclusion commitments. It is only through promoting inclusion that we can truly embody its values of being people-focused and collaborative. Being creative is a core value for Good Things Foundation and we understand that having a diverse workforce drives innovation and creativity.

As an organisation, we are committed to ensuring that individual contributions are encouraged and valued. We recognise the significant benefits that can be achieved from striving towards a workforce that represents our partners in thousands of communities across the UK and further afield.

About the role

The Community Engagement and Experience team’s purpose is to grow and strengthen our UK network of community organisations (digital inclusion hubs) and ensure that they – and the people they work with – benefit from the resources, services and support we offer to help fix the digital divide.  This network is our community.

The Community Engagement Intern will play an important role in supporting the Community Engagement and Experience team to provide excellent support and services to members of our network.

We particularly welcome candidates whose professional or personal experience will bring new perspectives, understanding and capacity.

Key responsibilities

Your responsibilities will include (see job description for full details):

  • Providing administrative support for our online training webinars and peer-to-peer meetings including monitoring attendance, sending out communications to participants, facilitating sessions and note taking.
  • Providing administrative support for our new member inductions.  This will involve keeping records up to date on Salesforce, our Customer Relationship Management (CRM) system and communications to new members.
  • Supporting with gathering and recording insights from members of the network and support with other engagement activities.
  • Supporting the Volunteer Manager to engage with our team of Community Champion volunteers who regularly call members of our network to promote our offer.
  • Undertaking recruitment and engagement focused calls and activities to extend the network, including to organisations interested in joining the network as well as to existing members.
  • Supporting the comms and marketing team with delivering our network comms plan.  
  • Coordinating visits for staff from our funding partners to visit members of our network so that they can get a better understanding of the work that community organisations do to support people to become digitally included.

Essential experience

As an applicant it is essential that you are able to demonstrate that you possess the following experience, knowledge, skills, education, and qualifications:

  • Working as part of a team to deliver an outcome
  • Experience of working or volunteering in a fast-paced environment (or proven appetite to gain this experience).
  • Experience of using Zoom and/or other communication platforms for online meetings.
  • Ambitious individual willing to learn quickly with a ‘can do’ attitude
  • A confident communicator with excellent people/interpersonal skills
  • Good  IT and social media skills  
  • Good organisational skills and attention to detail

How to apply

Please return a covering letter (no more than 1 page) explaining your interest in the role and how your skills or experience applies along with your CV to: by the closing date of 7th August 2022

To help us monitor our commitment to Equity, Diversity and Inclusion we would appreciate it if you could complete this EDI form.

We anticipate interviews for this position to be week commencing 15th August 2022

*Information can be made available in other formats (for example, large print), so please contact us if you need to discuss what alternative format would be accessible for you.

Safeguarding Statement and Pre-Employment Checks

Here at Good Things Foundation, we work with vulnerable adults and are fully committed to ensuring their safeguarding and welfare at all times, in line with our Safeguarding Policy and Procedures. All of our employees, contractors and volunteers will be expected to comply with the policy and procedures. Upon a conditional offer of appointment being made, all employees will also be required to satisfy our pre-employment screening process which for this position, will include:

  • An identity check (photo ID)
  • Receipt of two satisfactory references
  • Documentary evidence of right to work in the UK