Service Delivery Manager

A pivotal role on a ground-breaking project that aims to inspire, engage and transform the digital skills of individuals across the UK. As the Service Delivery Manager, you will lead 'on the ground' delivery in dedicated spaces around the country and co-ordinating the staffing and project delivery, whilst managing key relationships with stakeholders

Good Things Foundation is a global leader in digital inclusion, with active projects across the UK, Australia and Kenya. Our vision is a world where everyone can benefit from digital, and since 2010 we've helped over 2.4 million people to improve their lives by engaging with the digital world.

You'll be part of a new exciting project at Good Things Foundation which aims to inspire, engage and transform the digital skills of individuals across the UK. The project will design, test and roll out an exciting new approach to working with people who are online but using the internet in a limited way. (See our report 'The Real Digital Divide')

You will utilise your operations, stakeholder management and communication skills to balance strategic longer-term planning with day-to-day activities whilst embedded in a multi-disciplinary project team. A natural leader, you'll bring your drive, energy and passion into managing team-leaders who will be permanently based on the ground and whilst working closely with internal team members, Online Centres and project partners. You'll proactively build relationships in local areas with key stakeholders such as employers and public services to add value to project delivery and increase outcomes for participants.

You'll ensure people are at the heart of everything we do, working in an agile way to continuously improve our ways of working to make sure the delivery of activities meet the needs of those facing social exclusion.

Finally, as well as championing our mission you'll be the local public face of 'on the ground' delivery - role modelling high standards, relishing the challenge and getting things done.

Join Good Things Foundation at an exciting stage on our journey, and help us change the world through digital.

Your key objectives will be:

  • Lead the operational management of a high-street learning space in which a new learning offer will be deployed across the UK, ensuring key deliverables and milestones are met on time, to a high standard
  • Build and manage relationships with key stakeholders ranging from large corporates and public services to community organisations and contracted suppliers to ensure:
    a) a clear understanding of roles and responsibilities and
    b) how working together, we can change people's lives through digital
  • Lead the planning and deployment of activities within the learning space that ensure not only the project meets it's profiled targets but there is legacy beyond delivery that continues to benefit community organisations and digitally excluded adults
  • Ensure a person-centred approach is adopted by all individuals who deliver the learning space by inspiring, supporting and lead multi-agency team.

You will have experience of:

  • Operational management, ideally in the third or commercial sector
  • Working in customer/people facing roles leading high standards of customer service
  • Managing staff and working with and / or leading volunteers
  • Agile delivery - working an an iterative way to respond to feedback and develop/improve services continuously

With the following education, knowledge and skills:

  • A confident communicator with excellent people/interpersonal skills
  • Excellent relationship building skills and the ability to work collaboratively both internally and externally, with people at all levels
  • Excellent problem solving skills with a solution focussed approach
  • The ability to balance strategic thinking with a practical approach to day-to-day operational delivery
  • Commitment to delivering Good Things Foundation's mission in partnership with others.
  • A minimum of five GCSEs A* - C or equivalent, including Maths & English

Good Things Foundation operates a policy of providing equal opportunities in all aspects of work including recruitment, training, and promotion, whatever the colour, race, religion, belief, ethnic or national origin, gender, sexual orientation, marital status, age or disability of an employee, having regard to the individual's aptitudes and abilities and requirements for the job. Good Things Foundation is opposed to all forms of unlawful and unfair discrimination.

How to apply:

To apply, please read the full job description then complete an application form and Equality and Diversity Monitoring Form and submit alongside your CV to by 10 March 2019 (midnight)

Inclusive Tech Alliance logo