Senior Service Designer (Census)

An opportunity to be part of a dynamic social change charity, working at scale across the UK and internationally.

Good Things Foundation is the UK’s leading digital and social inclusion charity. Our mission is a world where everyone can benefit from digital.  Through our Online Centres Network of hyperlocal partners, we are supporting people and communities to overcome some of the most pressing social challenges they are facing through digital.

Since 2010 we’ve helped over 2.4 million people to improve their lives using digital, driving positive outcomes from employment through to health and wellbeing.

This is a once-in-a-career opportunity to design and deliver an excellent user journey for people needing assisted digital support, in their communities and in a way that connects them to opportunities for digital inclusion.

You will be a high performing, innovative and committed Service Designer who will play an instrumental role in the project implementation and development. Taking an agile, creative and reflective approach, you’ll work on the ground with the Online Centres Network and other partners, understanding the needs of the people they support and the services and systems they interact with. You’ll manage wider stakeholder relationships positively and productively on behalf of Good Things, including with ONS.

Your areas of responsibility are as follows:

  • Service Design and Development
  • Ongoing service improvements and delivery support
  • Communication
  • Staff Management
  • Operations and organisational development
  • Accountability

For full details, please see the job description and person specification for this role.

You will have experience of:

  • At least three years experience in a service design role, using Design Thinking, Agile and Lean principles to design and continually improve services, support or tools
  • Leading design projects that work within existing service delivery frameworks and/or involve a range of partners or stakeholders
  • Demonstrable experience of working with a range of project delivery methodologies, including Agile and Prince2
  • Proven expertise in analysing and using user research and data to design, iterate and improve support, services or tools
  • A track record of making difficult design decisions and evaluating project success based on evidence
  • Managing and developing more junior staff
  • Leading critiques involving the constructive criticism of your own work and be able to constructively review the work of others.

With the following qualifications, knowledge and skills:

  • Knowledge of, and expertise in using, a range of service design techniques and user research methods
  • Familiarity with a range of agile and waterfall methodologies
  • Curiosity to look deeper into problems to question and explore them and uncover insight and evidence
  • Empathy to explore and understand the real context around the challenges people are facing
  • Facilitation to design and run workshops and sessions to bring people together to co-design improved services
  • Desire to work in the open to share your work in progress and be open to feedback and challenge throughout
  • Knowledge of issues, policy, practice, and stakeholders relevant to digital inclusion and/or social inclusion
  • A confident communicator with excellent people/interpersonal skills
  • People management skills, including developing staff
  • Ability to travel around the UK to support delivery management
  • Degree or equivalent
  • Minimum of five GCSEs A* - C or equivalent, including Maths & English.

You will be required to sign the Census Confidentiality Undertaking which commits you to protecting personal information in line with legal and other requirements. During operational periods you may be required to work out of hours to meet operational needs.

Good Things Foundation is a social change organisation with a mission to ensure that everyone benefits from digital. We live the change we are seeking to achieve and encourage applications from diverse backgrounds. We operate a policy of providing equal opportunities in all aspects of work including recruitment, training, and promotion, whatever the colour, race, religion, belief, ethnic or national origin, gender, sexual orientation, marital status, age or disability of an employee, having regard to the individual's aptitudes and abilities and requirements for the job. Good Things Foundation is opposed to all forms of unlawful and unfair discrimination.

How to apply:

For a full job description and application form please see the full job description and send your CV and completed application form to: by Monday 27 May 2019 at 5pm.