Head of Communications and External Affairs

Job type: Full time, fixed term (maternity cover) for up to 1 year
Location: Sheffield
Salary: £38,000 - £50,000 plus excellent benefits depending on experience.
Closing Date: 26 January 2020


An opportunity to be part of a dynamic social change charity, working at scale across the UK and internationally.

Good Things Foundation is the UK’s leading digital and social inclusion charity. Our mission is a world where everyone can benefit from digital. Through our Online Centres Network of hyperlocal partners, we are supporting people and communities to overcome some of the most pressing social challenges they are facing through digital.

Since 2010 we’ve helped over 3 million people to improve their lives using digital, driving positive outcomes such as employment, reducing loneliness, supporting basic digital skills, and health and wellbeing.

We’re looking for a creative, strategic and visionary individual, who thrives in a fast-paced environment, to join us as Head of Communications and External Affairs.

You will lead Good Things Foundation’s Communications and External Affairs output, responsible for maintaining and enhancing our profile as a leader in digital and social inclusion, and an influencer of Government, the private and third sectors, and of public debate. You’ll also ensure we deliver an excellent standard of expert communications support to the wider organisation, and to partners. This will include leading on our public affairs strategy, all corporate communications, and activity that supports Good Things Foundation’s profile and reputation, as well as the delivery of our large portfolio of projects.

You will also lead an expert, creative team of communications experts who provide support and services across the organisation.

You will have significant experience in a senior marketing or communications role, and will be looking to use these skills to really make a difference. You’ll bring excellent marketing and communications acumen, a strategic mind, and a track record in delivering high-quality marketing and communications activity.

You will be responsible for a portfolio of internal and external activities including events, campaigns, external and stakeholder communications, campaigns, social media, website(s), brand and project-led communications,

As a member of the Leadership Team, you’ll also help to guide the strategic direction of the organisation, ensuring its sustainability, and the motivation of the team as a whole.

We’re ambitious about the impact we can have, and we need someone who shares this ambition, and who can bring their ideas and experience to help us achieve our goals.

Your responsibilities will include:

Corporate communications

  • Leading a high-impact corporate communications strategy for Good Things Foundation that continues to build the organisation’s reputation as a world leader in digital and social inclusion.
  • Driving and inspiring the Communications and External Affairs team to successfully deliver the strategy, working across the following areas:
    • Websites and digital assets
    • Brand portfolio
    • PR and media relations
    • Events
    • Case studies
    • Broadcast and social media
    • Campaigns (such as Get Online Week)
  • Working with a range of high profile partners, in corporate organisations, government and other organisations to develop collaborative communications plans.

Advocacy, campaigns and marketing

  • Leading the Communications team to design and deliver responsive, high-quality marketing and communications activity that supports the delivery of projects, meeting project targets and objectives, and reflecting our behaviours and values - including the voices and experiences of individuals and diverse communities.
    • Leading the delivery of high profile and impactful advocacy and campaigns through the Online Centres Network, including the Get Online Week campaign.

External Affairs

  • Working closely and collaboratively with the Chief Executive and Senior Management Team to lead the organisation’s public affairs and influencing strategy, driving public debate, positioning the organisation at the heart of policy and practice, and influencing Ministers, MPs, civil servants and others.
  • Building Good Things Foundation’s reputation with a wide range of external stakeholders, raising our profile with key audiences.
  • Working with the Research and Data Insights team to create expert and high-impact communications about research evaluation, data and insights through press releases, opinion pieces, external presentations and social media.

You will have experience of:

  • Running communications functions including developing and delivering marketing and communications strategies, brand management, PR, public affairs and events.
  • Managing, monitoring and where necessary revising complex projects and workstreams to meet organisational objectives and the needs of the network.
  • Commissioning and managing external agencies and contractors.
  • Being accountable to funders, boards and other stakeholders for the delivery of complex pieces of work including reporting on progress, performance monitoring and evaluation.
  • Demonstrable experience of leading teams and managing people.
  • Contributing to the development of strategy, business plans and organisational development.
  • Empowering staff to perform at their best.
  • Delivering and reporting on progress and performance of programmes.
  • Demonstrable experience of contributing to the wider corporate needs of an organisation beyond your immediate job description.

With the following education, knowledge and skills:

  • Excellent written and verbal communication skills.
  • Ability to effectively work under tight deadlines and manage projects independently.
  • Resourcefulness in solving problems.
  • Excellent skills in producing marketing and communications materials.
  • Excellent communication, influencing and negotiation skills.
  • Ability to think strategically and innovatively and to turn that thinking into realistic plans and workflows.
  • Proven experience of delivering and managing successful events.
  • Ability to manage flexible teams of staff to achieve challenging delivery objectives.
  • Ability to devise and control realistic budgets and keep track of income and expenditure delegated to you and your team.
  • It would be beneficial, but not essential, to have an understanding of Government policy (at UK, devolved and local government levels) and a track record of working with senior officials.
  • It would be beneficial, but not essential, to have an understanding of communications in an international context.

Good Things Foundation is a social change organisation with a mission to ensure that everyone benefits from digital. We live the change we are seeking to achieve and encourage applications from diverse backgrounds. We operate a policy of providing equal opportunities in all aspects of work including recruitment, training, and promotion, whatever the colour, race, religion, belief, ethnic or national origin, gender, sexual orientation, marital status, age or disability of an employee, having regard to the individual's aptitudes and abilities and requirements for the job. Good Things Foundation is opposed to all forms of unlawful and unfair discrimination.

Safeguarding Statement and Pre-Employment Checks

Here at Good Things Foundation, we work with vulnerable adults and are fully committed to ensuring their safeguarding and welfare at all times, in line with our Safeguarding Policy and Procedures. All of our employees, contractors and volunteers will be expected to comply with the policy and procedures. Upon a conditional offer of an appointment being made, all employees will also be required to satisfy our pre-employment screening process which for this position, will include:

  • An identity check (photo ID)
  • Receipt of two satisfactory references
  • Documentary evidence of the right to work in the UK
  • A satisfactory Enhanced Disclosure and Barring Service (DBS) check *

How to apply:
To apply, please read the full job description, complete the application form and Equality and Diversity Monitoring and submit alongside your CV to: recruitment@goodthingsfoundation.org by midnight on Sunday 26th January 2020

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