Business Operations Project Manager

Job type: Full-time (37.5 hours/week); fixed term - 12 months
Location: Sheffield - but working from home for the foreseeable future until the office opens again
Salary: £27,000 - £34,000, dependent upon experience, plus excellent benefits
Closing Date: 14th August 2020

An opportunity to be part of a dynamic social change charity, working at scale across the UK and internationally. 

Good Things Foundation is the UK’s leading digital and social inclusion charity. Our mission is a world where everyone can benefit from digital. Through our Online Centres Network of hyperlocal partners, we are supporting people and communities to overcome some of the most pressing social challenges they are facing through digital. 

Since 2010 we’ve helped over 2.8 million people to improve their lives using digital, driving positive outcomes such as employment, reducing loneliness, supporting basic digital skills, and health and wellbeing. 

The Chief Operating Officer’s (COO) Business Operations team focus is to improve our internal systems and processes and to ensure efficient and effective project delivery, which enables Good Things Foundation to do good things with technology. This is a key role to ensure the organisation can deliver our ambitious programme to make a difference in people's lives. You will support the COO and the Business Operations function to work on funded project delivery across the portfolio.

Your responsibilities will include:

  • Develop, deliver and communicate realistic project critical paths, using proven tools and techniques and ensure these plans (and any subsequent changes) are effectively communicated across the business
  • Establish proportionate and effective project governance on projects, ensuring roles and responsibilities are clear to team members and they understand what they need to deliver
  • Provide constructive challenge to workstream leads, whilst also coaching and supporting team members to deliver their respective workstreams
  • Manage and report on risks and issues to the project using Good Things Foundation framework escalating where necessary
  • Manage resources on the project (people, money and time) to ensure cost-effective delivery
  • Ensure smooth transitions from old systems and processes to new ones, minimising any disruption to day to day operations and ensuring that sufficient documentation and training is in place
  • Provide regular progress and status reports on project progress and risks and issues, escalating where necessary to DSI Manager and Business Operations Manager 
  • Ensure that project information is fed into Good things Foundation systems and processes to enable a portfolio overview
  • Ensure that progress and timely and relevant updates on project delivery are provided across the Group via a range of methods
  • Provide regular updates to SMT and Leadership on project progress and ensure risks are escalated in order to gain their timely input
  • Support the Business Operations Manager to define, shape and clarify high level business requirements
  • Work with DSI managers and other colleagues to understand the vision for each project and product in order to provide appropriate support and planning
  • Work with the Business Operations Manager to ensure products and projects are supported properly through their entire lifecycle, and, issues, incidents and complaints are supported, communicated and escalated appropriately
  • Ongoing review of all project tools to ensure they are fit for purpose and introducing improvements where required

It is essential that you are able to demonstrate that you possess the following experience, knowledge, skills, education and qualifications:

  • Managing and delivering multiple successful and complex programmes and projects operationally and strategically
  • Successful application of programme and change management techniques
  • Use of project management methods and/or tools to deliver complex and innovative projects
  • Resource management and planning 
  • Risk and/or issues management
  • Experience of working in a fast paced environment
  • Self-starter, must be able to work on own initiative and understand when to escalate
  • Excellent project management skills   
  • Excellent interpersonal and influencing skills to build effective working relationships with internal colleagues  
  • Excellent planning and organisational skills  
  • Excellent verbal and written communication skills enabling engagement at all levels  
  • Excellent problem solving skills 
  • Clear willingness to intervene or assist in the activities of the team where circumstances demand
  • Educated to degree level or equivalent

Good Things Foundation is a social change organisation with a mission to ensure that everyone benefits from digital. We live the change we are seeking to achieve and encourage applications from diverse backgrounds. We operate a policy of providing equal opportunities in all aspects of work including recruitment, training, and promotion, whatever the colour, race, religion, belief, ethnic or national origin, gender, sexual orientation, marital status, age or disability of an employee, having regard to the individual's aptitudes and abilities and requirements for the job. Good Things Foundation is opposed to all forms of unlawful and unfair discrimination.


Safeguarding Statement and Pre-Employment Checks

Here at Good Things Foundation, we work with vulnerable adults and are fully committed to ensuring their safeguarding and welfare at all times, in line with our Safeguarding Policy and Procedures. All of our employees, contractors and volunteers will be expected to comply with the policy and procedures. Upon a conditional offer of appointment being made, all employees will also be required to satisfy our pre-employment screening process which for this position, will include:

  • An identity check (photo ID)
  • Receipt of two satisfactory references
  • Documentary evidence of right to work in the UK

How to apply:

You can read the full job description and download an application form here. Please return the application form and your CV to: by the closing date of 14th August 2020. Please also fill out the Diversity and Equality Monitoring form here.

*Application packs can be made available in other formats (for example, large print), so please contact us if you need to discuss what alternative format would be accessible for you.


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