Emily Redmond

Head of Service Design

Like all good researchers, Emily is a details person. She leads on our specialist research projects, relishing the opportunity to chat to people in the Online Centres Network - such as older people or carers - to learn more about the digital and social barriers they face. She shares her findings through reports, blogs and social media, and works closely with our Communications team to develop our specialist handbooks and our Specialist Network resources.

Emily says: “When I was at university I was a bit apprehensive about computers. Now that I'm a proper grown-up, I've had the time and space to get my head around the technological world and I'm able to use technology for what I want to use it for. In my job I get to meet so many people with such wonderful stories to tell, and I completely understand how apprehensive they must feel about the digital world around them. I'm extremely proud that I get to work with so many fantastic community organisations that are making a difference for people by ensuring they offer the support that's needed and demonstrate how technology can help individuals whatever their circumstance."

James is currently heading up the Research and Innovation team while Alice Mathers is on maternity leave. He leads our small...