Emily Redmond

Service Designer

Like all good researchers, Emily is a details person. She leads on our specialist research projects, relishing the opportunity to chat to people in the Online Centres Network - such as older people or carers - to learn more about the digital and social barriers they face. She shares her findings through reports, blogs and social media, and works closely with our Communications team to develop our specialist handbooks and our Specialist Network resources.

Although rather accident-prone - she once got her finger stuck under a car wheel! - she still risks it to go vintage car trialing at the weekends. Luckily her finger survived the incident so she can still create paintings as presents for people.

Emily says: “When I was at university I was a bit apprehensive about computers. Now that I'm a proper grown-up, I've had the time and space to get my head around the technological world and I'm able to use technology for what I want to use it for. In my job I get to meet so many people with such wonderful stories to tell, and I completely understand how apprehensive they must feel about the digital world around them. I'm extremely proud that I get to work with so many fantastic community organisations that are making a difference for people by ensuring they offer the support that's needed and demonstrate how technology can help individuals whatever their circumstance."


When not in the office or spending time with his sons, James enjoys long-distance cycling, riding as far as possible into...